Contact Us

Talk to a real human

We're a small team, but we read everything. Most emails get a response within 24 hours — often faster.

General questions, support, anything

hello@pawseclub.co

Press, partnerships, wholesale

hello@pawseclub.co (subject: "Press" or "Wholesale")

Privacy / data requests

hello@pawseclub.co (subject: "GDPR" or "CCPA")

What we can help with

• Sizing questions for your pet
• Order status, tracking, address changes (within 4hrs of ordering)
• Returns, exchanges, refunds
• Product recommendations based on your pet's specific anxiety triggers
• Honest feedback if a product isn't working — we use it to improve

What we can't do

• Diagnose medical conditions — please see your vet
• Replace behavioral therapy for severe cases
• Ship to North Korea, Iran, Russia, or other sanctioned regions

Social

Instagram: @pawseclub
TikTok: @pawseclub

DMs are open. We respond there too, but slower than email — try email for anything time-sensitive.